Effective Date: September 13th, 2025

1. Introduction

Instinx Fitness (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our AI-driven automation and marketing services for gyms (“Services”).

By using our website or Services, you agree to the collection and use of your information as described here.

We do not sell your personal information. Any sharing is limited to trusted service providers necessary to deliver our Services.

2. Information We Collect

2.1 Personally Identifiable Information (PII)

We may collect information that identifies you as an individual, including:

Contact Data: name, email, phone number, and gym details

Payment Data: billing and payment information

Demographics: location, gym size, and other details relevant to service delivery

Communications: messages sent via forms, email, or chat

2.2 Non-Personally Identifiable Information (Non-PII)

We may also collect data automatically when you visit our website, including:

IP address and device type

Browser type and version

Pages visited and time spent on our site

Cookies and analytics data

Non-PII is anonymous and used to improve website functionality and user experience.

3. How We Use Your Information

We use your information to:

Deliver our AI-powered services, including lead nurturing, remarketing, ads, appointment booking, review collection, and referral systems

Respond to inquiries and support requests

Optimize website performance and Services

Send marketing communications (only if you have opted in)

We do not sell or lease your PII to third parties.

4. Cookies, Tracking, and Technology

We use cookies, web beacons, and similar technologies to:

Understand website traffic and usage patterns

Improve our Services and website experience

Provide relevant content and offers

Support analytics and reporting

Third-party providers may also place cookies on our site for these purposes. Cookies do not collect sensitive financial information.

5. Sharing Your Information

We may share your PII with:

Trusted service providers who assist in delivering our Services (e.g., CRM systems, analytics, email platforms)

Legal authorities as required by law or to protect our rights

Third parties in connection with a business transaction (e.g., acquisition of assets), under confidentiality agreements

We do not share text message consent data or personal financial data outside of trusted providers.

6. Marketing & Communications

By providing your email or phone number, you consent to receive communications about our Services. You may withdraw consent at any time:

Email: click “unsubscribe” or contact us at [email protected]

SMS: reply “STOP” to opt out

Transactional messages related to your account will still be sent.

7. Your Rights

Under applicable law (e.g., GDPR, UK Data Protection Act), you have the right to:

Access the PII we hold about you

Request corrections or updates

Request deletion of your data

Object to marketing communications

Lodge a complaint with a data protection authority

To exercise these rights, contact us at [email protected].

8. Security of Information

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links & Public Information

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. Information you provide to public forums (e.g., comments, chat) may become publicly visible.

10. Updates to This Policy

We may update this Privacy Policy at any time. Changes are effective immediately upon posting. Continued use of our website or Services constitutes acceptance of the updated policy.

11. Contact & Complaints

Questions, complaints, or requests regarding your privacy should be directed to:

Instinx Fitness
Email: [email protected]

If unresolved, complaints may be escalated to your local data protection authority.